Returns & Cancellations

Return Policy

At Arakuccino, we are committed to delivering fresh, high-quality coffee and related products. Please review our return, exchange, and cancellation guidelines below.

Order Cancellation

Orders can be cancelled within 2 hours of placing the order by contacting our customer support team directly.

Once an order is processed, roasted, or dispatched, it cannot be cancelled.

To request a cancellation, contact us immediately with your order details. For orders successfully cancelled within the 2-hour window, the refund will be processed to the original method of payment within 5–7 business days.

Perishable Goods (Coffee Products)

Due to the perishable nature of coffee, we do not accept returns on coffee products once shipped. Freshly roasted whole beans and ground coffee are prepared for peak freshness and flavour, and cannot be restocked once dispatched.

Non-Perishable Items and Merchandise

Returns are accepted for non-perishable items (such as brewing equipment, merchandise, and accessories) only if they are received damaged or if an incorrect item was delivered.

Eligibility and Return Window

To qualify for a return on non-perishable items:

• Notify our support team within 3 days of receiving the order.
• Products must be unused, in their original packaging, and in the condition they were received.
• The request must include a receipt or valid proof of purchase, along with clear photo proof in case of transit damage.

How to Request a Return or Cancellation

Contact us promptly with your order details and, for returns, clear photos of any damage or incorrect item.

Arakuccino is a brand of Asian Roasters PVT. LTD.